Here is me all day: *…(breathe)…(sigh)…(look at the clock)…(breathe)…*

It’s a little something I like to call, “TECH SUPPORT SUCKS!!!” Seriously, this is day 2 in the battle against Pacific Bell dsl. In fact, I am holding “for the next available technician” even as I type. Before I go into this rant full force, let me just say that these ppl, all 27,000 that I have talked to in the last 2 days, have been exceptionally courteous, just irritatingly uninformed and decidedly useless! (This is not an attack on the individuals, i’m sure they are very nice and treat their pets well.) Anyway, so here I am experiencing technical difficulties, which I have been saying all along was a software problem, which has now been corroborated. But I can’t tell you the countless idiots that asked me where I had the modem plugged into. HELLO FRIGGIN’ MORON! There are 3 damn cords that come out of this blasted piece of equipment: a power cord, an ethernet cable, and a phone cord. It’s not like you can mess that up. “Hmmm, I bet this power cable goes into the phone jack…” NOT!

Okay, here’s the next thing…what part of “I’m on a Mac” don’t you understand? Here are the some of the questions I got asked:
“Do you see those little computer screens in the right corner of the task bar?”
I’m on a Mac.
“Are you using the right click?”
I’m on a Mac.
“Go to ‘Add/Remove Programs'”
I’m on a Mac.
“See the ‘Start’ menu in the left corner?”

Good thing I can tell the difference between a Mac and a PC or I’d really be screwed. Hey, maybe I should get into tech support, I can BS and tell people to look for things that aren’t there, then politely explain that, “It sounds like you need to talk to our (fill in the blank) dept. Here I’ll patch you through” and then hang up. Simple. I wonder how much it pays to frustrate ppl for a living.

Anyway…”We appreciate your patience. Your call is important to us. Please stay on the line and your call will be answered in the order it was received.”

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